Privacy Policy, Terms & Conditions

This privacy policy discloses the privacy practices for culteavo.com. This privacy policy applies solely to information collected by this web site. Terms & Conditions are applicable to Sales of products, gift cards and certificates as specified herein.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request or conduct business. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website. 

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 860.470.5121 or via email @
info@culteavo.com.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners may use cookies on our site. However, we have no access to or control over these cookies.

Sharing
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site

Terms of Sale
Items purchased in store or online at culteavo.com are final sales. Culteavo only guarantees manufacturer’s defects on the items offered as long and for the time as they are covered by the manufacturer or supplier. Warranty claims, if applicable, are limited to the amount paid for the item, excluded taxes and shipping. Any consequential damages are excluded from warranty claims.

Gift Cards & Gift certificates
The balance of Culteavo Tea Shop Gift Cards (issued by Worldpay) can only be used for paying for items in store. On request, the balance can be transferred and made available for online purchases at culteavo.com; for such transfers a $5 processing fee applies.

Gift certificates made out for specific events such as tea tastings or similar have no cash or exchange value other than the use specified on the gift certificate. Such gift certificates have an expiration date of 60 days from date of issue, unless specified otherwise. After expiration, such gift certificates are considered null and void.