Information Collection, Use, and Sharing
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site
Terms of Sale
Items purchased in store or online at culteavo.com are final sales. Culteavo only guarantees manufacturer’s defects on the items offered as long and for the time as they are covered by the manufacturer or supplier. Warranty claims, if applicable, are limited to the amount paid for the item, excluded taxes and shipping. Any consequential damages are excluded from warranty claims.
Gift Cards & Gift certificates
The balance of Culteavo Tea Shop Gift Cards (issued by Worldpay) can only be used for paying for items in store. On request, the balance can be transferred and made available for online purchases at culteavo.com; for such transfers a $5 processing fee applies.
Gift certificates made out for specific events such as tea tastings or similar have no cash or exchange value other than the use specified on the gift certificate. Such gift certificates have an expiration date of 60 days from date of issue, unless specified otherwise. After expiration, such gift certificates are considered null and void.